What payment methods do you accept?
We exclusively accept PayPal for all orders.
How secure is my online order?
Your security is a priority. We use SSL encryption to protect data during transmission, and we do not store payment information on our servers.
Can I modify or cancel my order after placing it?
Once an order is placed, modifications or cancellations may not always be possible. If a cancellation is approved after payment authorization, we will issue a refund to your PayPal account.
When will my order arrive?
Delivery times depend on your chosen shipping option. We email tracking information within 24 hours of your order shipping.
Can I use multiple discount codes on a single order?
Unless specified in promotions, discount codes and offers cannot be combined.
Do I need an account to place an order?
No, guest checkout is available. Creating an account offers faster checkout, order history access, and updates on new products.
How can I track my order?
A tracking confirmation with details will be sent to your email once your order ships.
What should I do if I receive a damaged or incorrect item?
Contact our customer service at service@freshwaterflow.com immediately with your order number and photos of the issue for assistance.
Do you ship internationally?
Currently, we only offer shipping within the United States.
How can I contact customer service?
Email us at service@freshwaterflow.com. Our team is available Monday–Sunday, 10 a.m.–5 p.m. MST, for all inquiries.