At FreshwaterFlow, your satisfaction is important to us. If you are not fully satisfied with your purchase, we’re happy to assist you through our return and refund process.
30-Day Return Policy
We offer a 30-day return window, which means you have 30 days from the date of delivery to request a return.
Return Eligibility
To be eligible for a return:
- Items must be unused, unworn, and in the same condition as received.
- All tags must be attached.
- Items must be in their original packaging.
- Please include your order number and a brief explanation for the return when you contact us.
How to Initiate a Return
To begin the return process, please contact us at:
📧 service@freshwaterflow.com
All returns must be authorized. Items sent back without prior approval will not be accepted.
Return Address:
1575 17th Street Suite 1308, Denver, CO 80202, United States
Return Shipping Labels
- Defective or Damaged Items:
We will provide a prepaid return shipping label at no cost to you. - Customer Remorse (Change of Mind, Incorrect Purchase, etc.):
Customers are responsible for return shipping costs.
Return Fees & Refunds
- Defective Products:
If the item is defective or damaged, we will work with you to provide a repair or replacement. If the issue cannot be resolved, a full refund will be issued. - Customer Remorse:
Returns due to personal preference will be refunded for the product price only. Original shipping costs are non-refundable. - Restocking Fee:
We do not charge a restocking fee for eligible returns.
Exchanges
We do not offer direct exchanges. If you would like a different item:
- Return the original item for a refund.
- Place a new order for the desired item.
Refund Process
Once we receive and inspect your return:
- We’ll notify you by email regarding approval status.
- If approved, the refund will be processed to your original payment method within 4 days.
- Your bank or credit card provider may require additional time to reflect the refunded amount.
If it has been more than 4 days since you received a refund approval and the funds have not appeared, please reach out to us at service@freshwaterflow.com.
Order Cancellations
If your order is canceled due to unavailability or an internal error, you will receive a full refund to your original payment method.
Contact Us
Email: service@freshwaterflow.com
Our support team is here to help with any return or refund inquiries.